Frequently Asked Questions
Can I try Mango for free?
Yes! Signing up for Mango starts a free 30 day trial on our Enterprise plan, no strings attached. During your trial, you have a fully functional Mango account and access to all tools and add-ons — upload, style and visualize your spatial data with vector, raster, and WMS support; deploy maps with our full suite of GIS analysis tools; invite your team to share maps with precision privacy control with colleagues, clients, and stakeholders; or share your maps and data publicly on the web.
What happens after the 30 day trial?
If you haven't checked out by the end of the 30 day free trial, your maps will be switched offline, and your account will become unavailable. Any Users you created during your trial will be locked out of their account and unable to access any internal maps or data until you purchase a plan.
Can I extend my trial?
We understand that procurement processes are sometimes longer than desired, so if you would like more time to keep building maps until your accounts department are ready to proceed with a payment, just get in touch with the Mango Support Team via the messenger in your administration panel.
Do I have to sign a long term contract?
Absolutely not. Mango is a pay-as-you-go subscription service, billed monthly. For customers that need long-term solutions, we also offer generous discounts for annual and multi-year billing options.
What happens if I upgrade, downgrade, or cancel in the middle of a billing cycle?
If you upgrade mid-cycle, you will be charged a pro-rata amount - meaning we’ll only charge you the difference between the new and old plan for the remaining days in your billing cycle.
If you downgrade your account mid-cycle, your account will be credited with the difference between the old and new plan for the remaining days in your billing cycle. Upgrades and downgrades are applied immediately.
Can I try features on higher plans?
Sure can. You can try any feature or add-on on any plan for the duration of your 30-day trial. If you're on a paid plan, you can test drive higher plan features with a 14 day upgrade trial.
Do you take feature requests?
Many current Mango features were driven by your feedback. We have a robust feature roadmap that guides Mango development, but we're always happy to hear how our customers are using Mango and how we can help solve our customers problems. Our suggestions dashboard allows you to create feature suggestions and vote on suggestions from other users.
Where are my maps hosted?
Mango uses Amazon Web Services for all infrastructure. Map tiles generated from your data are served by a fast content delivery network with worldwide distribution points to maximize delivery speeds — no matter where your map users are located.
Can I switch plans anytime?
Yes, you can change your plan, billing cycle, and add-on users at any time in your Account panel. Upgrades are charged pro-rata, and downgrades credit any unused amount to your account.
How do I cancel my Mango account?
You can cancel your paid subscription at any time from your account panel. Once cancelled, your maps and data will be deleted from our servers and you will not be charged again.
What credit cards do you accept?
We accept Visa, Mastercard, and American Express. Payments are processed via Sage Pay so you can be confident your transaction is secure.
Can I pay by invoice?
Yes, we accept bank transfer for annual and multi year subscriptions.